COMPLAINTS POLICY:

1. Introduction: This document sets out our complaints policy. If you are a User of Shocayse, this Complaints Policy forms part of your agreement with us.
2. Interpretation: In this Complaints Policy, defined terms have the same meanings given to them in the Terms and Conditions of Usage for all Users
3. Who can use this Complaints Policy? Whether or not you are a User of Shocayse, you can use this Complaints Policy to alert us to any complaint which you have relating to Shocayse.
4. How to make a complaint: For all complaints (including any complaint about Content appearing on Shocayse or the conduct of a User), please send your complaint to complaints@shocayse.com including your name, address, contact details, a description of your complaint and, if your complaint relates to Content, the URL for the Content to which your complaint relates.
5. How we will deal with your complaint: Following receipt of your complaint under section 4 above:
   1. we will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;
   2. if we require further information or documents from you, we will contact you to let you know;
   3. we will in good faith take such actions as we consider appropriate to deal with the issue which your complaint has raised. If you have complained about Content which appears on Shocayse and we are satisfied that the Content is unlawful or otherwise breaches our Acceptable Use Policy, we will act quickly to remove such Content.
   4. Complaints will be reviewed and resolved within seven (7) business days. That resolution will then be communicated to the Complainant.
6. Unjustified or abusive complaints: If you are a User of Shocayse, you warrant (which means you make a legally enforceable promise) that you will not make any complaint under this Complaints Policy which is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your User account.

APPEALS POLICY:

If you have been depicted in any content and would like to appeal removal of such content, please notify us by sending an email to appeals@shocayse.com.  Appeals or requests for any decision made should be presented, again, to appeals@shocayse.com.

 

For Billing and Payment matters and complaints please contact the Processor utilized for your transaction:

CCBill
If you'd like to cancel your subscription and not to be billed again, or for any billing questions including refunds on a case-by-case basis, please contact our billing partner, CCBill via live chat (https://support.ccbill.com/), or phone 1 (888) 596-9279, or email at support@ccbill.com

Stripe
If you'd like to cancel your subscription and not to be billed again, or for any billing questions including refunds on a case-by-case basis, please contact our billing partner, Stripe at https://support.stripe.com

CoinPayments
If you'd like to cancel your subscription and not to be billed again, or for any billing questions including refunds on a case-by-case basis, please contact our billing partner, CoinPayment at https://coinpayments.net/supwiz

PayPal
If you'd like to cancel your subscription and not to be billed again, or for any billing questions including refunds on a case-by-case basis, please contact our billing partner, PayPal via live chat (https://paypal.com/us/contact-us), or phone 1 (888) 221-1161

Payoneer
If you'd like to cancel your subscription and not to be billed again, or for any billing questions including refunds on a case-by-case basis, please contact our billing partner, Payoneer via live chat (https://payoneer.custhelp.com), or phone 1 (800) 251-2521

Zelle
If you'd like to cancel your subscription and not to be billed again, or for any billing questions including refunds on a case-by-case basis, please contact our billing partner at https://zellepay.com/support, or by phone 1 (844) 428-8542

Venmo
If you'd like to cancel your subscription and not to be billed again, or for any billing questions including refunds on a case-by-case basis, please contact our billing partner at https://help.venmo.com, or by phone 1 (855) 812-4430